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Online Services

What is Patient Online?

Patient Online is a service provided by SystmOne (our clinical system) that allows you to access your practice online. Patient Online includes a number of optional features, including:

  • Checking, booking and cancelling appointments.
  • Checking your medication and ordering repeat medication.
  • Updating your contact information, including mobile phone number and email address.

By 31.3.16, patients will be able to request access to all coded data in their clinical record via the Patient Online portal.

How do I register?

You can register by visiting your practice in person and requesting a registration letter which will enable you to set up a full account. This needs to be requested when you visit the practice and will require identification. Once you have the letter you can then enter the details from the letter into the registration form. 

Register for online services

Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Newsletter Sign UpSign up for our Newsletter
Summary Care RecordAccess your Summary Care Record

Welcome to Priors Fields Surgery

A traditional general practice serving Sutton and nearby villages striving to provide a quality service to the rural community

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

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CORONAVIRUS UPDATE  23/03/2020

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. If you live with someone who has symptoms you will need to stay at home for 14 days from the onset of their symptoms.  Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice.   http://www.gov.uk/coronavirus

If your employer is asking for a 'sick note' because you are needing to isolate because either yourself or a member of your house hold has suspected symptoms please visit 111 Get an Isolation Note and complete the form online.   Please do  not request a sick note from your GP for this they are unable to issue them.

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.  Please click on this link to see how the process will work.

my-gp-has-sent-me-a-video-link

 Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

  • Download the NHS App to your mobile device (preferred method) 
  • Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary
  • Request online. If not registered please contact the surgery to register for online services.
  • We would prefer not to receive paper requests now as the virus is transferable via paper.
  • If you are a patient at Rainbow surgery you can email your request todispensary.rainbowsurgery@nhs.net

Dispensary are really struggling at the moment to keep up with demand.  PLEASE CAN WE ASK YOU TO DOWNLOAD THE NHS APP IF AT ALL POSSIBLE.  This will save having one dispenser at each site on the phone all day every day. 

We cannot authorise full on line access without identification but for now we are accepting this method for medication requests only and online TELEPHONE appointment booking.  We will only do this if we already have either your correct mobile number or email address on your records.  If you download the NHS app you can submit your identification electronically and the process is completed without the need for our staff to be involved.

Please complete the form below

On Line Registration Form C19 

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Urgent Notice - Coronavirus (Covid-19)

Our Fenland Group Practice has asked us to post this latest announcement as widely as possible.

Friday 13 March 2020 7pm Fenland Group Practice Update re: Covid–19. Corona Virus

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new ...continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice. http://www.gov.uk/coronavirus

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.

Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

• Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary

• Request online. If not registered please contact the surgery to register for online services.

• Post your request through the surgery letterbox or in the box outside the front door (dependant on surgery)

Visits
All visit requests will also be triaged.

We understand this is a worrying time and we are committed to providing the best care we can in these difficult circumstances. We appreciate your understanding and will keep you updated with any further changes. Please read the guidance and follow the National advice to keep you and your families safe and well.

PPG Footnote

As there will inevitably be further regular updates as the situation develops readers are asked to refrain from commenting on this post for time being.

Many thanks.

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Notice to Priors Field Surgery patients.

In response to patients' requests the date of first Healthy Living Group Consultation at Priors Field Surgery has been changed to Saturday 15th February 10am to 12 noon.

Kasia, our Diabetes Specialist Nurse, will be holding this group consultation for up to 20 patients on the subject of healthy living. She will be helped by nurse Claire from Papworth surgery. Jane, our PPG's fitness expert, will be there to give demo of her gentle exercise to music regime.

This event is open to you if you are diabetic, or have been diagnosed as pre-diabetic, or just think you may be at risk of developing diabetes.

As this will be on a first-come-first-served basis you will need to ring reception 01353 778208 to book early.

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Changes to afternoon opening hours

The surgery will open from

2pm and will close at 6pm  from

Monday 01 April 2019

After 6pm patients will be able to utilise the Extended Hours Services based in Ely & Cambridge. Appointments for the Extended Access Clinics can be made at Priors Field Surgery.

If you would like further information on the Extended Hour’s Service please use the following links:

http://www.openlater.co.uk/     https://www.facebook.com/CambsGPNetwork/      https://twitter.com/cambsGP

 

Other options available after 6pm are:

  • NHS Choices at: www.nhs.uk
  • Nearest Out of Hours Pharmacist

Minor Injuries Unit - Ely, Doddington & Wisbech

The Minor Injuries & Treatment Centre's at the Princess of Wales Hospital, Ely, Doddington Hospital and Wisbech Hospital are walk-in Nurse Practitioner led Services. 

For a patient leaflet on the local Minor Injuries Unit's and opening hours, please use the following link:

http://www.cpft.nhs.uk/services/minor-injury-units.htm

 

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

EXTENDED GP OPENING HOURS

Evening and weekend appointments now available

We are now offering evening and weekend appointments with a GP or nurse as part of Extended GP Opening hours. These are for routine, non-urgent issues.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  

Our receptionist will also at be able to answer any questions you have about the service and how to cancel or change your booking.

If you would like to find out more please go to www.openlater.co.uk 

 

DOCTORLINK - AVAILABLE NOW

Priors Field Surgery would like to invite you to join DoctorLink.

 

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

 

Registration is simple and you can register here: 

 

https://app.doctorlink.com/priorsfield-fgp/register

 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

 

The symptom checker will ask you a number of questions to help to identify your problem.

 

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self care.

 

If your outcome indicates that an appointment is required, you simply click on the request appointment link.

 

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

You can even download the App:

https://play.google.com/store/apps/details?id=com.doctorlink.app

https://itunes.apple.com/gb/app/doctorlink/id1276504759?mt=8

  

THE OUT OF HOURS GP SERVICE HAS MOVED: To find out more information go to our NEWS page

GDPR - 25.05.18 - Please see our GDPR page for further information

 

(Site updated 23/03/2020)

Contact Details

Priors Field Surgery (Sutton)

Contact Telephone

01353 778208
111
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