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Patient Participation Group

Sutton Time Bank

COVID-19 PROJECT NEWSLETTER

April 2020

All households should be receiving a copy of the Sutton Time Bank newsletter this week

It has information including:

  • What has already been achieved
  • How they can help
  • Parish Council support grants
  • Donations of Jigsaws and Puzzle books
  • Prescription collections
     

In the unlikely event that you have not received a copy, please click on the link below in order to read it.

Sutton Time Bank newsletter


Coronavirus Update 31/03/2020

 

Shielding

 

In response to the COVID-19 pandemic, the Government has identified a number of patients who are vulnerable and as a result are considered ‘shielding patients’. These patients have been given guidance regarding limiting their movements and contact with others in order to prevent contracting coronavirus. Further information and advice regarding shielding patients can be found here.

At the practice, we very much appreciate the importance of the shielding letters and we are expecting updated guidance for general practice in the next 5-7 days.

Although the GOV.UK site and TV/media are now directing patients to their GP if they have not received correspondence, as it stands today, we are not able to add patients to the shielded list.  All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.

Whilst there may still be other patients, that GPs consider to be in the highest risk category and who should be advised to shield, they have asked that we do not run searches to identify these cohorts at this stage.  We are advised that NHS Digital will be in touch this week to confirm how this process can be streamlined for GPs and we stand by to action as swiftly as we can.

With regard to grocery deliveries etc, vulnerable members of the public have been asked to register on the GOV.UK website. You can register as a shielded patient by clicking here.

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CORONAVIRUS UPDATE  23/03/2020

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. If you live with someone who has symptoms you will need to stay at home for 14 days from the onset of their symptoms.  Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice.   http://www.gov.uk/coronavirus

If your employer is asking for a 'sick note' because you are needing to isolate because either yourself or a member of your house hold has suspected symptoms please visit 111 Get an Isolation Note and complete the form online.   Please do  not request a sick note from your GP for this they are unable to issue them.

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.  Please click on this link to see how the process will work.

my-gp-has-sent-me-a-video-link

 

Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

  • Download the NHS App to your mobile device (preferred method) 
  • Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary
  • Request online. If not registered please contact the surgery to register for online services.
  • We would prefer not to receive paper requests now as the virus is transferable via paper.
  • If you are a patient at Rainbow surgery you can email your request todispensary.rainbowsurgery@nhs.net

Dispensary are really struggling at the moment to keep up with demand.  PLEASE CAN WE ASK YOU TO DOWNLOAD THE NHS APP IF AT ALL POSSIBLE.  This will save having one dispenser at each site on the phone all day every day. 

We cannot authorise full on line access without identification but for now we are accepting this method for medication requests only and online TELEPHONE appointment booking.  We will only do this if we already have either your correct mobile number or email address on your records.  If you download the NHS app you can submit your identification electronically and the process is completed without the need for our staff to be involved.

Please complete the form below

On Line Registration Form C19 

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Urgent Notice - Coronavirus (Covid-19)

Our Fenland Group Practice has asked us to post this latest announcement as widely as possible.

Friday 13 March 2020 7pm Fenland Group Practice Update re: Covid–19. Corona Virus

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new ...continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice. http://www.gov.uk/coronavirus

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.

Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

• Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary

• Request online. If not registered please contact the surgery to register for online services.

• Post your request through the surgery letterbox or in the box outside the front door (dependant on surgery)

Visits
All visit requests will also be triaged.

We understand this is a worrying time and we are committed to providing the best care we can in these difficult circumstances. We appreciate your understanding and will keep you updated with any further changes. Please read the guidance and follow the National advice to keep you and your families safe and well.

PPG Footnote

As there will inevitably be further regular updates as the situation develops readers are asked to refrain from commenting on this post for time being.

Many thanks.

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Notice to Priors Field Surgery patients.

In response to patients' requests the date of first Healthy Living Group Consultation at Priors Field Surgery has been changed to Saturday 15th February 10am to 12 noon.

Kasia, our Diabetes Specialist Nurse, will be holding this group consultation for up to 20 patients on the subject of healthy living. She will be helped by nurse Claire from Papworth surgery. Jane, our PPG's fitness expert, will be there to give demo of her gentle exercise to music regime.

This event is open to you if you are diabetic, or have been diagnosed as pre-diabetic, or just think you may be at risk of developing diabetes.

As this will be on a first-come-first-served basis you will need to ring reception 01353 778208 to book early.
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DRAFT Priors Field PPG End of Year Report for 2019

The attachment is our end of year report for 2019. We will be drafting our action plan for 2020 after we have met with the other Fenland Group PPGs to discuss harmonising the way we do things later this month.

To read the document, please click on the link below:

End of year report 2019

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Alzheimer's risk exercise kit

Get your exercise kit on to offset Alzheimer's risk.

 

Living a healthy lifestyle may help offset a person's genetic risk of dementia by a third, according a current study by Exeter University which has called for over-50s to exercise more often. The study found that people with a high genetic risk and an unhealthy lifestyle were three times more likely to develop dementia than those with a healthy lifestyle. 

Fiona Carragher of the Alzheimer's Society said: "With one person developing dementia every three minutes in the UK, knowing how to lower our dementia risk couldn't be more vital. So hit that salad bar and get your exercise kit on"

We have our very own weekly senior keep fit class here in Sutton, so no excuses! Contact Jane on 01353 774899 for more information. 

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N.A.P.P.  December 2019 E-bulletin

(National Association for Patient Participation)

Items which may be of interest to PPGs and the wider patient community include:

  • NHS invitation to patients
  • Report on access to GP's
  • Running a PCN-wide patient group
  • And lots more...….

To read the document, please click on the link below

N.A.P.P.December 2019

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DoctorLink

DoctorLink is available now.

 

It is a virtual health assistant - a system designed to make a symptom assessment and then recommends the right action.

 

This system is currently in use with the Fenland group of practices and will be adopted at Sutton after the merger on 1st April. Patients do have to register in order to use the service.

 

Details will also be in the surgery of course.

There are 2 leaflets that you can read in order to familiarise yourselves with an initial explananation

What is DoctorLink

FAQ's

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Patient Participation Group                                                                                                                                                                                                 

Priors Field Surgery would like to have the opportunity to contact our patients in relation to non-confidential matters via mail.                    

At present we do not hold email addresses for many of our patients and we would like your permission to record your email address on the surgery computer system. We intend to use your email address only for the following types of communication:

Contact and information from the Patient Participation Group (PPG) – in order to do this, we need your permission to pass your name and email address to the PPG. They would only have access to your email address and name and no other details about you

Practice Surveys, so that we can hear your views on the service we provide. This enables us to make changes to the service to match the needs of our patients and is encouraged by the government.

Passing information to patients that may be of benefit to them. For example advice for carers, changes to local services or education relating to self-help with minor ailments or illnesses.

Information regarding current health campaigns and immunisation programmes at the surgery

Changes to surgery services

We do not plan to enter into any form of communication with individual patients via email in relation to matters regarding their personal medical problems as patient confidentiality cannot be assured in relation to email communications. We will not pass your email address to any other third parties.

The surgery is particularly keen to ensure equality and diversity of representation from all groups of patients registered with the surgery.

We would like to take this opportunity to invite patients from different cultures or ethnic groups to become involved and consider joining our Patient Representative Group:

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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Signposting       sign

This document offers a signposting and guided self-help service which helps find long-term support on a variety of subjects.

The list is not exhaustive and is meant only as a guide. Topics include:                       

Family Planning

Age Concern

Minor surgery

Physiotherapy

Social Services

Deaf/hard of hearing

Blind and partially sighted

Health and wellness

Sexual health matters

Minor injuries

Welfare benefits scheme

And much more……………

For the Signposting document, please click on the link below.

 Signposting document

For subjects that may not be included in this document, please click on “Useful Links” at the bottom of the website.

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Priors Field Surgery Newsletter           Image

The quarterly newsletter is produced jointly by the Surgery and your Patient Participation Group (PPG).

It covers many and varied subjects including:

A doctor’s report and advice

Ways of staying fit

Health and wellbeing

Looking after children’s minor illnesses

Extended GP opening hours

Physio advice

Moodzone – self referral

And much more……

Please take time out to read this interesting newsletter, you may be pleasantly surprised.

Please click on the links below:

Autumn 2018 Newsletter
   

Winter 2018 Newsletter                    

                          Spring 2019 Newsletter

             Summer 2019 Newsletter

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Constitution

Priors Field Surgery Patient Participation Group (PPG)

The purpose of the Priors Field Surgery Patient Participation Group (PPG) is to support and strengthen a positive relationship between the practice and it’s patients by improving communications, maintaining existing areas of good practice and improving on current services. 

To this end, a Constitution has been written which covers areas including:

Overall aim

Objectives

Membership

Committee & Officers

Finance

AGM

Election & retirement of committee members

Report and account

Dissolution

Notice & application of rules

Alteration of rules

In order for you to read the document in full, please click on the link below.

Constitution

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Breaking News about Priors Field Surgery

Plans are maturing for Priors Field Surgery to combine in 2019 with the Fenland Group Practice, which is currently made up of Doddington, Wimblington, Manea and Rainbow (Ramsey) surgeries.

This is in keeping with the NHS Forward View which is encouraging GP Practices to scale up to offer greater support to each other and more efficient working practices.

What does this mean for patients?

Priors Field Surgery will continue to run as stand-alone surgery with dedicated team of clinicians, while back office functions will be merged.
Future plans will involve central triage, to quickly assess patients’ needs and direct them to the most appropriate service and networking so that patients can take advantage of appointments available over all five locations.

Watch this space for more information as plans develop.


Published by your Patient Participation Group

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NHS Long Term Plan

As medicine advances, health needs change and society develops, the NHS has to continually move forward so that in 10 years time we have a service fit for the future.

The NHS Long Term Plan is drawn up by frontline staff, patients groups, and national experts to be ambitious but realistic.

About the NHS Long Term Plan

The NHS is one of Britain’s greatest achievements and for 70 years its dedicated staff has been there for us.

A lot has changed since it was created in 1948, and today the NHS is responding to changes in society that were never expected, let alone planned for.

The Government has announced additional funding for the NHS and this means we can plan to make the NHS fit for the future for patients, their families and our staff.

The NHS Long Term Plan will make sure the NHS has a bright future ahead of it. We know that families work hard to pay their taxes and that’s why we will make sure every penny is invested on the things that that matter most, from providing high quality lifesaving treatment and care for our patients and their families, to reducing pressure on our hard working NHS staff and investing in exciting new technologies.

For and easy read version of the Long Term Plan, please open the document below

Easy read 

For the full Long Term Plan (136 pages), please open the document below

Full Long Term Plan (136 pages)

For more information, visit the NHS Long Term Plan website

https://www.longtermplan.nhs.uk/

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