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Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
All consultations are by appointment only and can be booked by phoning 01353 778208 or booked online.
Due to the current COVID-19 pandemic all doctors appointments will be via telephone initally, the doctor will then arrange a time to see you in person if this is required. Video consultations are also available where appropriate. If you wish to discuss a skin condition then please have a photograph ready prior to booking your phone appointment. This will be taken from you via text message on the day of your appointment. Please do not send photographs to the surgery e-mail address unless this is specifically requested by the doctor.
Appointments with our Nurses and HCA's can be booked by phoning the surgery.
We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed and everyone's safety is of utmost importance.
All patients are entitled to have a chaperone if they so wish for any consultation or examination where they feel one is required. Should this be required please ask at reception or mention it to your GP or other health care professional at the time of your appointment. Your health care professional may require a chaperone to be present for certain consultations or examinations in accordance with best practice.
All enquiries concerning test results, hospital appointments and any other general queries should be directed to the reception team. They will endeavour to deal with your query, put you through to or notify the appropriate member of the team in order that your query can be dealt with efficiently.
Please ensure that your contact details we have at the surgery are correct to ensure we are able to contact you.
Test results are also available online via the systemonline portal: https://systmonline.tpp-uk.com/. Please see 'online services' for further information on how to register.
An online messaging function is also available via systemonline. NON-urgent clincal and administrative queries can be sent to the practice via this service.
Unfortunately many appointments are lost each week due to people failing to turn up. We would be grateful if you could lets us know as soon as possible if you are unable to make your appointment so it can be reallocated to another patient. Appointments can be cancelled by phone, in person and online.
Except in emergencies, please telephone before 11am to request a home visit.
Visits generally happen between 12 and 2.30pm.
It is very helpful for the doctors in planning their visits if you can give brief details of your illness to the receptionist.
We may contact you prior to visiting to discuss the request, especially if the home visit request is made after 11am. Please ensure we are able to contact you, or the person requesting the home visit (sometimes a relative/ neighbour) to discuss your request.
Our GP's and Advance Nurse Practitioner attend home visits. We may also, having triaged and assessed your problem, be able to offer an alternative health care provider to attend the home visit such as JET (Joint Emergency Team) or the District Nursing team. We will advise you of this if we have requested their attendance.
On the whole visits are requested appropriately for genuinely housebound patients. We are unable to provide a home visiting service for reasons other than genuine medical need. The time taken for a home visit can be the same as seeing up to 6 patients in the surgery and we have tests and facilities to further assess and treat your medical problem if needed at hand in the surgery.
If whilst waiting for a clinician to attend the medical condition deteriorates please take the appropriate action which might include calling 111 or 999. If your/ the patients condition requires emergency assessment please call 999.
Test results can be obtained via the systemonline portal if access to the full medical record is requested. https://systmonline.tpp-uk.com/. Further information is available under the online services tab.
Test results can also be obtained by contacting reception on the phone number above. Reception staff will be able to give out inital results after these have been viewed by a doctor, a phone call appointment can then be arrange if there are further queries. Please be aware we do not routinely contact every patient with normal test results and would ask that you contact the surgery to receive your test results.
Where you have given consent for text messaging the doctor may also contact you about your test results via text message. It is therefore vitally important we have correct mobile phone numbers and would ask you update any changes with the surgery promptly.
Sick certificates can be provided, if medically appropriate, for employment purposes only.
For the first calendar week of an illness a patient can sign a self certification form (SC2) which can be obtained from his/her employer. Following this period, if it is appropriate, an NHS certificate is needed which has to be signed by your GP for any further absence from work due to illness.
As from April 2010 these have changed slightly and are now called Fitness to work Certificates. This allows your Dr to suggest possible alternatives to being off work such as light duties or a phased return to work. These will be discussed with you where appropriate and can then be used as a guide for your employer although it does not bind your employer to offering such options.
We are not required to provide sick notes in your self certification period and we are not able to provide sick notes for non medical problems. More guidance about sick notes is available through the link below.
If you require a sick note please contact reception or submit a query through the systemonline messaging system with information about the nature of illness, the duration of illness and when you expect to return to work.
Due to the current COVID crisis, to avoid unecessary transfer of paper, we are currently supplying MED3 (sick notes) via text message download where possible. It is therefore important we have correct mobile phone numbers where these are available.
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