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Sutton Time Bank

COVID-19 PROJECT NEWSLETTER

April 2020

All households should be receiving a copy of the Sutton Time Bank newsletter this week

It has information including:

  • What has already been achieved
  • How they can help
  • Parish Council support grants
  • Donations of Jigsaws and Puzzle books
  • Prescription collections
     

In the unlikely event that you have not received a copy, please click on the link below in order to read it.

Sutton Time Bank newsletter
 


Coronavirus Update 31/03/2020

 

Shielding

 

In response to the COVID-19 pandemic, the Government has identified a number of patients who are vulnerable and as a result are considered ‘shielding patients’. These patients have been given guidance regarding limiting their movements and contact with others in order to prevent contracting coronavirus. Further information and advice regarding shielding patients can be found here.

At the practice, we very much appreciate the importance of the shielding letters and we are expecting updated guidance for general practice in the next 5-7 days.

Although the GOV.UK site and TV/media are now directing patients to their GP if they have not received correspondence, as it stands today, we are not able to add patients to the shielded list.  All patients included in the Chief Medical Officer (CMO) defined cohort that could be identified through centrally available data are now flagged on GP systems and have received a letter; however centrally available data was limited and NHS Digital are now updating the original cohort to identify additional patients based on GP extracted data.

Whilst there may still be other patients, that GPs consider to be in the highest risk category and who should be advised to shield, they have asked that we do not run searches to identify these cohorts at this stage.  We are advised that NHS Digital will be in touch this week to confirm how this process can be streamlined for GPs and we stand by to action as swiftly as we can.

With regard to grocery deliveries etc, vulnerable members of the public have been asked to register on the GOV.UK website. You can register as a shielded patient by clicking here.

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CORONAVIRUS UPDATE  23/03/2020

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. If you live with someone who has symptoms you will need to stay at home for 14 days from the onset of their symptoms.  Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice.   http://www.gov.uk/coronavirus

If your employer is asking for a 'sick note' because you are needing to isolate because either yourself or a member of your house hold has suspected symptoms please visit 111 Get an Isolation Note and complete the form online.   Please do  not request a sick note from your GP for this they are unable to issue them.

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.  Please click on this link to see how the process will work.

my-gp-has-sent-me-a-video-link

 
Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

  • Download the NHS App to your mobile device (preferred method) 
  • Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary
  • Request online. If not registered please contact the surgery to register for online services.
  • We would prefer not to receive paper requests now as the virus is transferable via paper.
  • If you are a patient at Rainbow surgery you can email your request todispensary.rainbowsurgery@nhs.net

Dispensary are really struggling at the moment to keep up with demand.  PLEASE CAN WE ASK YOU TO DOWNLOAD THE NHS APP IF AT ALL POSSIBLE.  This will save having one dispenser at each site on the phone all day every day. 

We cannot authorise full on line access without identification but for now we are accepting this method for medication requests only and online TELEPHONE appointment booking.  We will only do this if we already have either your correct mobile number or email address on your records.  If you download the NHS app you can submit your identification electronically and the process is completed without the need for our staff to be involved.

Please complete the form below

On Line Registration Form C19 

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Urgent Notice - Coronavirus (Covid-19)

Our Fenland Group Practice has asked us to post this latest announcement as widely as possible.

Friday 13 March 2020 7pm Fenland Group Practice Update re: Covid–19. Corona Virus

Following the UK moving from the containment phase to the delay phase of managing COVID-19 pandemic, all sites within Fenland Group Practice are taking precautions to minimise the number of patients attending the surgery.

If you are suffering with a high temperature or a new ...continuous cough please DO NOT attend the surgery but self- isolate at home for 7 days and refer to guidance on the NHS 111 ONLINE CORONAVIRUS SERVICE. Please only call 111 if you cannot get help online. You can also refer to the Government website for the latest advice. http://www.gov.uk/coronavirus

We are discouraging patients from coming to the surgery without prior arrangement.

If you already have an appointment booked, we will try and telephone you prior to your appointment to discuss this with you. ALL requests for appointments will be triaged. Patients will be asked to come to the surgery if the GP feels the matter cannot wait and it is safe to do so. Patients will be asked to wait outside the surgery until collected by the Clinician, some patients may be asked to wait in their car (if they arrive in one) until the clinician is ready to see them. If you are waiting outside please keep a distance of 2 meters (7 feet between yourself and the next patient). We will be as quick as we can but please bear with us.

We are hoping to set up Videolink appointments shortly.

Prescriptions

If, following your discussion with a Healthcare Professional, you have been issued a prescription we would ask that someone else collects it. If there is no one else available please remain in the car, phone the surgery and the medication will be brought to you.

People collecting routine prescriptions will also be asked to wait outside until the dispenser is available. There will be controlled access to the dispensary. This is to protect both staff and other patients.

Telephone requests for repeat prescriptions have temporarily been reinstated, please be clear about the names of the medications you require. The phone line will obviously be extremely busy.

To order a repeat prescription, please either:

• Telephone the surgery between the hours of 10:00 at 16:00 and press option 2 for dispensary

• Request online. If not registered please contact the surgery to register for online services.

• Post your request through the surgery letterbox or in the box outside the front door (dependant on surgery)

Visits
All visit requests will also be triaged.

We understand this is a worrying time and we are committed to providing the best care we can in these difficult circumstances. We appreciate your understanding and will keep you updated with any further changes. Please read the guidance and follow the National advice to keep you and your families safe and well.

PPG Footnote

As there will inevitably be further regular updates as the situation develops readers are asked to refrain from commenting on this post for time being.

Many thanks.

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Notice to Priors Field Surgery patients.

In response to patients' requests the date of first Healthy Living Group Consultation at Priors Field Surgery has been changed to Saturday 15th February 10am to 12 noon.

Kasia, our Diabetes Specialist Nurse, will be holding this group consultation for up to 20 patients on the subject of healthy living. She will be helped by nurse Claire from Papworth surgery. Jane, our PPG's fitness expert, will be there to give demo of her gentle exercise to music regime.

This event is open to you if you are diabetic, or have been diagnosed as pre-diabetic, or just think you may be at risk of developing diabetes.

As this will be on a first-come-first-served basis you will need to ring reception 01353 778208 to book early.
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DRAFT Priors Field PPG End of Year Report for 2019

The attachment is our end of year report for 2019. We will be drafting our action plan for 2020 after we have met with the other Fenland Group PPGs to discuss harmonising the way we do things later this month.

To read the document, please click on the link below:

End of year report 2019

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Alzheimer's risk exercise kit

Get your exercise kit on to offset Alzheimer's risk.

 

Living a healthy lifestyle may help offset a person's genetic risk of dementia by a third, according a current study by Exeter University which has called for over-50s to exercise more often. The study found that people with a high genetic risk and an unhealthy lifestyle were three times more likely to develop dementia than those with a healthy lifestyle. 

Fiona Carragher of the Alzheimer's Society said: "With one person developing dementia every three minutes in the UK, knowing how to lower our dementia risk couldn't be more vital. So hit that salad bar and get your exercise kit on"

We have our very own weekly senior keep fit class here in Sutton, so no excuses! Contact Jane on 01353 774899 for more information. 

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N.A.P.P.  December 2019 E-bulletin

(National Association for Patient Participation)

Items which may be of interest to PPGs and the wider patient community include:

  • NHS invitation to patients

  • Report on access to GPs

  • Running a PCN-wide patient group

  • And lots more ….

       

      Kind regards and Seasons Greetings to all our members from the Trustees and myself

      To read the document, please click on the link below

      N.A.P.P. December 2019

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    DoctorLink

    DoctorLink is available now

     

    It is a virtual health assistant - a system designed to make a symptom assessment and then recommends the right action.

     

    This system is currently in use with the Fenland group of practices and will be adopted at Sutton after the merger on 1st April. Patients do have to register in order to use the service.

     

    Details will also be in the surgery of course.

    There are 2 leaflets that you can read in order to familiarise yourselves with an initial explananation

    What is DoctorLink

    FAQ's

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    Patient Participation Group

    Priors Field Surgery would like to have the opportunity to contact our patients in relation to non-confidential matters via email.

    At present we do not hold email addresses for many of our patients and we would like your permission to record your email address on the surgery computer system. We intend to use your email address only for the following types of communication:

    • Contact and information from the Patient Participation Group (PPG) – in order to do this, we need your permission to pass your name and email address to the PPG. They would only have access to your email address and name and no other details about you
    • Practice Surveys, so that we can hear your views on the service we provide. This enables us to make changes to the service to match the needs of our patients and is encouraged by the government.
    • Passing information to patients that may be of benefit to them. For example advice for carers, changes to local services or education relating to self-help with minor ailments or illnesses.
    • Information regarding current health campaigns and immunisation programmes at the surgery
    • Changes to surgery services

    We do not plan to enter into any form of communication with individual patients via email in relation to matters regarding their personal medical problems as patient confidentiality cannot be assured in relation to email communications. We will not pass your email address to any other third parties.

    The surgery is particularly keen to ensure equality and diversity of representation from all groups of patients registered with the surgery.

    We would like to take this opportunity to invite patients from different cultures or ethnic groups to become involved and consider joining our Patient Representative Group:

    If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

    complete the form Complete the Patient Group Sign-up Form Online

    If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

    download the pdf form Download the pdf version of our sign up form

    We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

    Many thanks for your assistance

    The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

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